How quickly we reply
| Channel | First response |
|---|---|
| Ticket in the portal (https://crm.framewright.cloud) | Fastest. Our AI assistant replies first. When a person is needed, we follow up in the same ticket. |
| Email to info@framewright.cloud | Within 12 hours. |
A first response means we've read your request and either answered it or told you what happens next. Fixing the problem can take longer, depending on what's wrong. We'll keep you updated in the ticket.
If you have an Ongoing Tech Partnership plan
Your plan includes priority when something breaks. Mention your plan in the ticket so we can give it priority.
Urgent problems
If your website is down or your customers can't reach you, see the article Urgent problems: site down or email not working.